uSPEQ® (pronounced "you speak") supports continuous improvement in health and human services. A growing branch of CARF International, a global accreditor advancing quality services for 50 years, uSPEQ and its Consumer Experience and Employee Climate Surveys evolved from the field’s desire to aspire to excellence.

uSPEQ surveys gather focused feedback from your consumers, employees, and other stakeholders on their experience with your services and the climate of your organization. Backed by a decade of field review with input from service providers and researchers, uSPEQ surveys yield clear, reliable, and measurable information that empowers you to:

  • Prioritize areas for improvement to develop targeted action plans.
  • Monitor effectiveness of your action plans and year-over-year progress.
  • Utilize benchmarks to compare yourself to organizations just like yours.

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This three-day training institute takes you through the steps required to plan and conduct a program of outcomes management and quality improvement, including:

  • Outcomes system design and data collection.
  • Data analysis, interpretation, and management reporting.
  • Identification of areas for quality improvement activities based on findings.
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